A recent survey by Deloitte reveals progress in reaching unserved and underserved customers—and opportunities to do more to achieve equitable participation in financial services.
Key messages
- For financial inclusion–focused financial services institutions (FSIs), leveraging alternative data and innovative technologies is a near-term priority. Nearly 50% of our survey respondents said their organizations plan to leverage technology and business model innovation to scale financial inclusion efforts over the next 6–12 months.
- Third-party alliances and community support are key to the success of financial inclusion strategies. Almost 60% of survey respondents are partnering with local community organizations and associations to amplify their financial and nonfinancial commitments.